Privacy Policy
Inner Choice Psychotherapy
Effective Date: 11-06-2026
Website: https://www.innerchoicetherapy.com/
1. Introduction
At Inner Choice Psychotherapy ("Inner Choice," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit an inquiry, subscribe to our blog, or otherwise interact with our online services.
Inner Choice Psychotherapy is a Chicago-based practice offering psychotherapy and related mental health services.
This policy applies primarily to information collected through our website and related online services. Information collected in connection with clinical treatment may be subject to additional confidentiality protections under the Health Insurance Portability and Accountability Act (HIPAA), the Illinois Mental Health and Developmental Disabilities Confidentiality Act, and other applicable laws.
Our separate HIPAA Notice of Privacy Practices explains how protected health information is used, disclosed, and safeguarded in connection with clinical care. Nothing in this Website Privacy Policy limits protections provided by applicable healthcare privacy laws.
2. Information We Collect
We may collect information that you provide directly or that is collected automatically when you use our website.
Information You Provide
When you complete our contact form or communicate with us, we may collect:
Your name
Your email address
Your telephone number
The contents of your message or inquiry
Other information you voluntarily provide
When you subscribe to our blog or newsletter, your email address and related subscription information may be collected through Substack.
Information Collected Automatically
When you visit our website, our website hosting and analytics services may process certain technical information, such as:
IP address and approximate geographic location
Browser and device information
Pages visited and navigation activity
Referral sources
Dates and times of website visits
General interactions with website content
We use this information to maintain our website, understand how visitors interact with it, and improve its performance.
3. How We Use Your Information
We use information collected through our website to:
Respond to inquiries about our services
Communicate with prospective clients
Coordinate consultations and administrative follow-up
Deliver blog posts and newsletters to subscribers
Monitor website performance and improve usability
Maintain website security and functionality
Comply with applicable legal obligations
We do not sell personal information collected through our website.
We do not use information submitted through our contact form to create targeted advertising audiences or for behavioral advertising.
4. Contact Forms and Electronic Communications
When you submit an inquiry through our website, the information you provide is stored in a Google Sheet associated with our business's Google Workspace account. A copy of each submission is also delivered by email to the practice owner.
We use this information to respond to inquiries, provide information about our services, and coordinate consultations or other administrative follow-up.
Access to contact form submissions is restricted to authorized personnel. Our Google Workspace accounts are protected by multifactor authentication, and the spreadsheet containing submissions is not publicly accessible or shared through broadly accessible links.
Inner Choice maintains a Business Associate Agreement (BAA) with Google for applicable Google Workspace services and uses Paubox to support encrypted email communications sent from our company-domain email addresses.
While these measures are intended to protect the confidentiality of communications, no electronic communication or storage system can be guaranteed to be completely secure.
Because we provide mental health services, we encourage visitors to avoid including detailed medical histories, diagnoses, treatment records, or other highly sensitive information in the general website contact form.
Submitting a contact form or sending an email does not, by itself, establish a therapist-client relationship.
Our contact form is not intended for emergency communications. If you are experiencing an immediate emergency, call 911. In the United States, you may also call or text 988 for mental health crisis support.
5. Website Hosting and Analytics
Our website is built and hosted using Framer.
We use Framer Analytics to understand how visitors interact with our website and to evaluate website performance.
Framer Analytics may provide information about page visits, traffic sources, device characteristics, and general website interactions.
We do not use Google Analytics, Google Tag Manager, or third-party advertising pixels on our website.
We do not intentionally send the contents of contact form submissions or confidential clinical records to Framer Analytics.
Framer may process technical information in connection with hosting, delivering, securing, and analyzing our website.
For additional information, please review Framer's Privacy Policy:
https://www.framer.com/legal/privacy-statement/
6. Cookies and Similar Technologies
Our website and certain embedded third-party services may use cookies or similar technologies to support website functionality, security, and embedded content.
We use Framer Analytics rather than third-party advertising analytics services.
Some third-party features, including our Substack subscription form, may independently use cookies or related technologies in accordance with their own privacy practices.
You can manage or disable cookies through your browser settings. Disabling certain technologies may affect the functionality of embedded services.
We do not currently use cookies for our own behavioral advertising or retargeting campaigns.
7. Blog and Newsletter Subscriptions
Inner Choice publishes articles, reflections, and educational content through our website and Substack.
Our blog subscription service is managed by Substack, a third-party publishing and email platform.
When you subscribe, Substack may collect and process information including your email address, subscription preferences, and interactions with subscription emails.
Inner Choice may access subscriber information made available through Substack to manage our publication and communicate with subscribers.
Substack processes information according to its own privacy practices, which you can review at:
You can unsubscribe at any time using the unsubscribe link included in our emails.
Subscribing to our blog does not establish a therapist-client relationship. Our blog content is educational and informational and is not a substitute for individualized mental health treatment.
We do not intentionally combine our blog subscriber list with confidential clinical records for marketing purposes.
8. Confidentiality and Clinical Information
We recognize that individuals contacting a psychotherapy practice may share sensitive personal or mental health information.
Information that qualifies as protected health information or confidential mental health information is subject to applicable federal and Illinois confidentiality laws.
Our separate HIPAA Notice of Privacy Practices describes our clinical privacy obligations and patients' rights regarding their protected health information.
This Website Privacy Policy does not replace or limit those protections.
9. Sharing Information With Third Parties
We may share information with service providers that support the operation of our website and related communications.
These include:
Framer: Website hosting, functionality, and analytics.
Google Workspace: Storage of contact form submissions and business email communications.
Paubox: Email security and encryption services.
Substack: Blog subscriptions and newsletter delivery.
These providers may process information as necessary to deliver their respective services, subject to their applicable privacy policies, contractual obligations, and legal requirements.
Where required by HIPAA, we maintain appropriate business associate agreements with service providers that handle protected health information on our behalf.
We may also disclose information when required by applicable law, in response to valid legal process, or when otherwise legally permitted.
Any disclosure of protected health information or confidential mental health information remains subject to applicable healthcare confidentiality requirements.
We do not sell personal information to data brokers or disclose contact form submissions to third parties for their independent advertising purposes.
10. Data Security
We take reasonable administrative, technical, and organizational measures intended to protect personal information collected through our website against unauthorized access, disclosure, alteration, or loss.
Contact form submissions are stored in a Google Sheet within our business's Google Workspace environment. Access to this information is restricted to authorized personnel, protected by multifactor authentication, and not shared publicly or through broadly accessible links.
We maintain a signed Business Associate Agreement with Google for applicable services and use Paubox to support secure outgoing email communications from our company-domain email addresses.
We also use secure website connections and the security features of our technology providers to help safeguard information.
While we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
If a security incident occurs, we will evaluate and respond to it in accordance with applicable legal requirements.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, manage business communications, and comply with applicable legal or professional requirements.
Contact form submissions may be retained for administrative follow-up and recordkeeping purposes.
Newsletter subscription information may be retained while you remain subscribed and for any additional period required or permitted by applicable law or Substack's platform operations.
Clinical records are subject to separate retention requirements and are governed by our clinical privacy practices and applicable law.
When information is no longer required, we take reasonable steps to delete, de-identify, or otherwise appropriately dispose of it, subject to applicable obligations.
12. Your Privacy Rights and Choices
Depending on the nature of the information and applicable law, you may request that we:
Provide information about personal data we maintain about you
Correct inaccurate contact information
Delete certain website inquiry information, subject to applicable legal and retention obligations
Explain how your information is used or shared
You may also unsubscribe from our blog communications at any time and manage cookies through your browser settings.
Individuals receiving clinical services may have additional rights under HIPAA and Illinois law, as described in our separate Notice of Privacy Practices.
We may need to verify your identity before responding to certain privacy requests.
To submit a privacy-related request, contact us using the information provided below.
13. Children's Privacy
Our website is intended to provide general information about our practice and services and is not directed toward children under the age of 13.
We do not knowingly solicit personal information directly from children under 13 through our website without appropriate authorization.
If we learn that information has been collected from a child in circumstances requiring parental authorization, we will take appropriate action consistent with applicable law.
This section does not alter the confidentiality rights of minors receiving mental health services.
14. External Websites and Links
Our website may contain links to third-party websites, publications, and resources.
We are not responsible for the privacy practices or content of external websites that operate independently of Inner Choice.
We encourage visitors to review the privacy policies of third-party services before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, technology providers, business practices, or applicable legal requirements.
When changes are made, we will publish the revised policy on this page and update the effective date.
We encourage visitors to review this policy periodically.
16. Contact Us
If you have questions about this Privacy Policy or how we handle personal information collected through our website, please contact:
Inner Choice Psychotherapy
5547 N Ravenswood Ave, Suite 407
Chicago, IL 60640
Email: contactus@innerchoicetherapy.com
Phone: (312) 806-8854
Website: https://www.innerchoicetherapy.com/